DraftCore document · Draft v0.1
Complaints & Feedback Policy
How to raise a concern and how we handle it fairly.
This is a working draft prepared for internal review. It is not legal advice and has not yet been reviewed or approved by a qualified lawyer. Do not rely on it until it has been finalised.
1. Raising a concern
You can raise a complaint or share feedback with any Kunjur staff member or by contacting DIYDG directly.
2. How we respond
We handle complaints respectfully, confidentially and in a culturally safe way, and aim to resolve them promptly and fairly.